Privacy policy

Last Changes to Privacy Policy: August 22, 2025

Thensome, Inc. and/or its respective subsidiaries, parents, and affiliates (“Thensome”, “we”, “us”, “our”, or the “Company”) collect, use, and are responsible for certain Personal Information about you. We collect, use and are responsible for certain Personal Information about you. When we do this we are subject to various laws in the United States, including but not limited to the California Consumer Privacy Act of 2018 (“CCPA”) as well as other state and federal privacy laws and regulations.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your Personal Information as described herein.

1. Key Terms and Definitions.

Personal Information. Personal Information means information that identifies, relates to, describes, is capable of being associated with, or could be linked, directly, or indirectly, with a particular individual or household. Personal Information does not include publicly available information.

Processing. Any operation or set of operations which is performed on Personal Information or on sets of Personal Information.

Sensitive Personal Information. Personal Information revealing a consumer's driver's license or state identification numbers, credit card numbers, and precise geolocation.

Our Representative. Peter Alden – contact@thensome.com.

2. Personal Information We Collect About You. We may collect and use the following Personal Information, including Sensitive Personal Information, that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

Categories of Personal Information Specific Types of Personal Information Collected
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (“IP”) address, email address, account name, driver's license or state identification numbers, credit card numbers, or other similar identifiers). First and last name, address, telephone number, e-mail address, IP address, payment details, social media profiles, government identification numbers, or other Personal Information that you voluntarily provide.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, name, signature, address, telephone number, driver's license or state First and last name, age, location information, email address, telephone number, as well as driver's license or state identification card numbers, account numbers, financial and billing information,
identification card number, account number, credit card number, debit card number, or any other financial information. such as billing name and address, credit card number, or bank account information, or any other financial information that you directly give us.
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet website, application, or advertisement); Your computer operating system type, browser type, IP address, geolocation information, referring website from which you accessed our sites, pages you viewed on the sites, how long you spent on a page on the site, access times, and information about your use of and actions on our site.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We may collect device information about your mobile device. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends and to learn more about the demographics of our users. Such third- party service providers may use data collection tools to compile reports and provide us with other services in connection with the products and services. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request us to delete.

If you do not provide Personal Information required to provide our products and services to you, it may delay or prevent us from providing such products or services to you.

3. Sources of Personal Information We Collect. We collect Personal Information from the following sources:

3.1 Personal Information Provided by You. When you make a purchase, subscribe to our newsletter, or contact customer service, we may collect the following Personal Information:

    • Full Name;
    • Email Address;
    • Phone Number;
    • Shipping and Billing Address;
    • Payment Information (credit/debit card details, billing address, etc.); and
    • Government-issued identification (e.g., driver's license or state ID) that may be used to verify your age and identity in compliance with applicable law.

3.2 Automatically Collected Personal Information. When you visit our website, we automatically collect certain data through cookies and similar tracking technologies, including:

    • IP Address;
    • Device Information (browser type, operating system, device model, etc.);
    • Website Usage Data (pages visited, time spent on site, clicks, and browsing behavior); and
    • Location Data (only if permitted by your device settings).

3.3 Personal Information Collected from Third Parties. We may receive information from third-party partners, including:

    • Payment processors (transaction details, fraud detection data);
    • Marketing partners and advertising networks; and
    • Shipping carriers (tracking and delivery updates).

4. How and Why We Use Your Personal Information. We collect and process your Personal Information for the following purposes:

  • Improve our products and services, functionality, and overall user experience;
  • Deliver our products and services to you;
  • Better cater and market to our users, as well as learn about preferences and usage habits;
  • Respond to customer service requests, comments and questions;
  • Send periodic emails, notifications, and text messages regarding our products and services including exclusive offers and promotions;
  • Follow up with you after correspondence (live chat, email, or phone inquiries);
  • Conducting checks to identify and/or age of our customers and verify their identity and/or age;
  • Communicate about our partners' products and services;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Troubleshoot technical difficulties and errors;
  • Link or combine user information with other Personal Information;
  • Marketing our products and services and those of selected third parties to existing and former customers, third parties who have previously expressed an interest in our products and services, and third parties with whom we have had no previous dealings;
  • Statistical analysis to help us manage our business (e.g., in relation to our financial performance, customer base, product range or other efficiency measures);
  • External audits and quality checks;
  • To aggregate your Personal Information to ensure it is no longer identifying;
  • As permitted or required by applicable law or regulatory requirements, including complying with court orders or cooperating with public and government authorities in accordance with our legal obligations;
  • For our legitimate interests or those of a third party (i.e., to protect trade secrets and other commercially valuable information);
  • For our legitimate interests or those of a third party;
  • For any additional purposes for which we have obtained your consent to the use or disclosure of your Personal Information; and
  • Use your Personal Information to engage in cross-context behavioral advertising or targeted advertising, such as delivering ads based on your activity on our Site or other websites. You may opt out of this processing through our cookie settings banner or by submitting a request as detailed below.

5. Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have disclosed the following categories of Personal Information for a business purpose:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, driver's license number, state identification number, or other similar identifiers);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, address, telephone number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information;
  • Commercial information (e.g., records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet web site, application, or advertisement);
  • Geolocation data;
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; and
  • Sensitive Personal Information.

6. Who We Share Your Personal Information With. We may routinely share Personal Information with:

  • Our affiliates, including companies and brands owned or controlled by Thensome, if any;
  • Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses, and delivery companies;
  • Other third parties we use to help us run our business, such as IT and administration and hosting, marketing agencies, vendors, service providers, contractors, and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law;
  • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
  • Social media platforms and networks such as Facebook, Twitter, TikTok, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our products and services (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company's privacy policy;
  • Our insurers and brokers;
  • Our banks;
  • Third-parties for legal, protection, and safety purposes;
  • Third-parties when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding;
  • We may share Personal Information for any other purpose disclosed by us when you provide the Personal Information.

We may also sell, rent, or share aggregate consumer information (i.e., anonymized summary data) with others for their own uses. This aggregate consumer information will never include your name, phone number, email address, or mailing address. We may sell, rent or share this aggregate consumer information with our partners and other companies for their own marketing, product development, research, or other uses.

We only allow our service providers to handle your Personal Information if we are satisfied they take appropriate measures to protect your Personal Information. We also impose contractual obligations on service providers relating to ensure they can only use your Personal Information to provide products and services to us and to you. We may also share Personal Information with external auditors (e.g., in relation to ISO accreditation and the audit of our accounts).

We may also need to share some Personal Information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

7. Notice of Financial Incentives. We may offer financial incentives such as discounts, coupons, or promotional credits in exchange for your Personal Information (e.g., email address for signing up for marketing communications). These incentives are optional and participation is voluntary. You may withdraw from the incentive at any time by unsubscribing or contacting us at contact@thensome.com. We value your Personal Information consistent with the incentive provided, based on factors such as estimated revenue generated or marketing value.

8. Personal Information We Sold. As of the date of this Privacy Policy, in the preceding 12 months, we have not sold any Personal Information. However, we may sell the following categories of Personal Information in the future, as permitted by applicable law and in accordance with this Privacy Policy:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, driver's license number, state identification number, or other similar identifiers);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, address, telephone number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information.
  • Commercial information (e.g., records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interaction with an Internet web site, application, or advertisement);
  • Geolocation data;
  • Professional or employment-related information; and
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

9. How Long Your Personal Information Will Be Kept. We will keep your Personal Information while you have an account with us or while we are providing products or services to you. Thereafter, we will keep your Personal Information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To show that we treated you fairly; or
  • To keep records required by law.

We will not retain your Personal Information for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of Personal Information.

When it is no longer necessary to retain your Personal Information, we will delete or anonymize it.

10. Your Privacy Rights Relating to Your Personal Information.

10.1 Your Privacy Rights. Certain states, countries, and regions provide individuals with certain data subject rights (“Privacy Rights”) to individuals who reside in them. Depending on where you reside, you may have the following Privacy Rights:

    • To know whether we process your Personal Information;
    • To correct or update your Personal Information;
    • To know the categories of Personal Information we collect about you, the purposes for the collection, how long we retain your Personal Information, and whether that information is sold or shared or disclosed and to whom;
    • To request access to your Personal Information, including obtaining a copy of Personal Information, or have your Personal Information transferred to another controller;
    • To request deletion of your Personal Information;
    • To opt out of the sale or sharing of your Personal Information;
    • To limit the use of your Sensitive Personal Information, as defined by applicable law;
    • To opt-out of some types of automated decision-making, including providing, or to request human intervention or information about how automate decision- making is conducted;
    • Not to be discriminated against for exercising your Privacy Rights; and
    • To withhold or withdraw consent for the processing of your Personal Information.

You or your authorized agent may make a request to exercise your Privacy Rights concerning your Personal Information by contacting us using the information in the “How to Contact Us" section below. You can request access to or deletion of your Personal Information, and where applicable, opt out of the sale of your Personal Information.

You may use an authorized agent to submit your privacy rights request. However, we are obligated to ensure that you have properly authorized the person acting as your agent to act on your behalf and we may require proof of written authorization.

Furthermore, we may require you to confirm your identity and your residency or location in order to honor your Privacy Rights request. If we are unable to verify your identity, we may not honor your Privacy Rights request. If we deny your request, we will notify you of the reason within thirty (30) days of receiving the request.

If you disagree with our decision not to honor your Privacy Rights request, you may appeal the decision using the contact information provided above.

10.2 Opting Out of Marketing Communications. You can unsubscribe from our marketing communications at any time by clicking on the unsubscribe link provided in the emails.

10.3 Managing Cookes and Tracking Technologies. You can manage your preferences regarding cookies and tracking technologies through your browser settings. Note that altering these settings may affect the functionality of our website.

For more information about the cookies we use, please see our Cookie Policy.

10.4 Communication Preferences. If you would like to change your contact information, please contact us using the information in the “How to Contact Us” section below. We will make a good faith effort to make requested changes in our active databases as soon as reasonably practicable. We may retain your prior contact information as part of our business records.

10.5 Do Not Track. Do Not Track is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the Do Not Track setting in your browser, your browser sends a signal to websites, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing to stop tracking your activity. Currently we do not respond or take any action with respect to these signals or similar mechanisms.

10.6 Opt-Out Preference Signals. Some browsers and browser extensions support opt-out preference signals such as the Global Privacy Control that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales. Global Privacy Control is a web browser-level setting, maintained by either a browser or a browser extension, that a user or privacy-focused technology can set. In certain regions, when we detect such a signal, we will make reasonable efforts to respect your choices as required by applicable law.

11. How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you can do so here: www.thensome.com/pages/contact.

You may also email us at contact@thensome.com.

  • Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
  • If you choose to contact us directly by phone or email, you will need to provide us with:
    • Enough information to identify you (e.g., your full name, address, and customer or matter reference number);
    • Proof of your identity and address (e.g., a copy of your driving license or state issued identification and a recent utility or credit card bill); and
    • A description of what right you want to exercise and the information to which your request relates.
  • We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.
  • Any Personal Information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

12. Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent Personal Information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your Personal Information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

13. How to Contact Us. Please contact us by post, email or telephone if you have any questions about this Privacy Policy or the information we hold about you. Our contact details are shown below:

Thensome, Inc.

2912 North Central Park Avenue

Chicago, Illinois 60618

contact@thensome.com

14. Children's Privacy. Our website is designed for a general audience and not intended for children under 21 years old. We do not knowingly collect or process personal data from those under 21 years of age including minors. If you believe a child has provided Personal Information, please contact us for immediate removal.

15. California Residents. California Civil Code Section 1798.83, Californiaʼs “Shine the Light” law, permits users of our Site that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below.

16. Changes to This Privacy Policy. We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or service offerings. Changes will be posted on our website and take effect immediately upon posting. Here's how we handle Notice changes:

  • Notification: We will notify users of significant changes to our Privacy Policy via email or a prominent notice on our website.
  • Review: Users are encouraged to periodically review this page for the latest information on our privacy practices.
  • Acceptance of Changes: Continued use of our website and services following the posting of changes to this Privacy Policy will indicate your acceptance of those changes.

17. Your Acceptance of These Terms. By using this website, you accept and agree to the terms of this Privacy Policy.

18. Terms of Service. Our Terms of Service are incorporated into and are a part of this Privacy Policy. It is important that you read the Terms of Services, as where there is a conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail.

19. Do You Need Extra Help? If you would like this notice in another format (e.g., audio, large print, braille) please contact us (see "How to Contact Us” above).